Returns & Damaged Items
We'd rather fix a problem than argue about it. Here's exactly what we commit to today.
Damaged or defective items
If your BreezeRig arrives damaged, defective, or incorrect, contact us with your order number and photos of the item and packaging and we will make it right with a replacement or refund.
Contact us promptly after delivery so we can review your order.
How to start
- Email support@breezerig.com from the address used on your order.
- Include your order number.
- Attach clear photos of the item and the packaging it arrived in.
We'll review and reply with next steps. Don't discard the packaging until we've responded — carriers sometimes require it.
Change-of-mind returns
We are not advertising a blanket money-back guarantee, because we will only publish terms we can honor consistently. If you want to return an unused BreezeRig for a reason other than damage or defect, email us and we'll tell you plainly what we can do for your order.
Wrong address or undeliverable orders
If a package is returned to us as undeliverable, we'll contact you to arrange reshipment or a refund of the order.